Senior Customer Experience Associate (Canada)

Senior Customer Experience Associate (Canada)

Location(s): Canada : Ontario : North Bay

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day‑to‑day accounts, fulfilling pre‑approved credit opportunities, and processing GICs
• Being a technology expert and sharing your knowledge by introducing clie...