Senior Customer Care Enablement & Project Manager

Senior Customer Care Enablement & Project Manager

We are ready to take this game to the next level and need someone passionate to drive operational readiness, lead cross-functional initiatives, and enable Customer Care teams through strategic project execution and change management. This role partners closely with leadership, stakeholders, and shared services to ensure seamless delivery of technology launches, process improvements, and business initiatives. Acting as a trusted advisor, the role leverages data, operational insights, and strong program management expertise to enhance customer experiences, mitigate risk, and support business growth.

Range: 95,200.00 - 142,800.00 CAD

Your Role in the Game

• Lead the development and execution of operational readiness plans across Customer Care
• Collaborate with leadership, stakeholders, and shared services to deliver effective communication, training, and knowledge transfer activities <...