Senior CRM Solutions Designer - Salesforce Expert

Transform public service delivery as a Senior CRM Solutions Designer specializing in Salesforce. This hybrid position based in Toronto focuses on redefining the 311 interface.

You will have the opportunity to configure Salesforce Experience Cloud, develop frontend components, and optimize service flows. Collaborating with City teams, you’ll ensure that all customizations align with established governance and security protocols.

Key Responsibilities:
• Configure Salesforce Experience Cloud for user-friendly interfaces
• Develop navigation, forms, and service journeys for 311
• Build Lightning Web Components and Salesforce customizations
• Collaborate on solution design and technical delivery
• Prepare documentation and support system testing

Requirements:
• 10+ years in large project environments, preferably government
• 5+ years experience with Salesforce technologies including LWC
• Proven skills in...