Senior Content Moderator Specialist (Colombia)

Role Overview

We are looking for a Customer Experience Specialist to review reported content, respond to user inquiries, and help resolve issues with speed, empathy, and accuracy. The role focuses on maintaining content quality and protecting user experience on our platform.

Responsibilities

• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Investigate and resolve issues such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity, and privacy of data as a top priority.
• Perform any other duties...