Senior Contact Center Workforce & Capacity Planner

FedEx is seeking a professional for a contact center role, focusing on forecasting, capacity planning, and scheduling to enhance operational efficiency.

The ideal candidate will have 3-5 years of WFM experience, strong analytical skills, and familiarity with WFM platforms like Verint and Genesys.

This position supports a diverse and inclusive workforce, emphasizing equal opportunity for all qualified applicants.