Found Description
Drive your career forward at TD as a Senior Contact Center Support Specialist. This Toronto-based role requires in-depth support expertise for Amazon Connect and cloud-based contact solutions.
As part of a dynamic team, you will address complex technical challenges involving Amazon Connect’s architecture and functionality. Your work will impact customer service quality and operational efficiency, making your communication and analytical skills crucial. With a focus on collaboration and problem-solving, you'll ensure a seamless technical experience for users.
Key Responsibilities:
• Troubleshoot issues related to Amazon Connect technologies
• Maintain operational processes and support documentation
• Collaborate with internal teams for effective issue resolution
• Conduct training sessions to improve staff capabilities
• Manage ongoing service requests for infrastructure support
Requirements:
• Minimum of 5 years...
As part of a dynamic team, you will address complex technical challenges involving Amazon Connect’s architecture and functionality. Your work will impact customer service quality and operational efficiency, making your communication and analytical skills crucial. With a focus on collaboration and problem-solving, you'll ensure a seamless technical experience for users.
Key Responsibilities:
• Troubleshoot issues related to Amazon Connect technologies
• Maintain operational processes and support documentation
• Collaborate with internal teams for effective issue resolution
• Conduct training sessions to improve staff capabilities
• Manage ongoing service requests for infrastructure support
Requirements:
• Minimum of 5 years...