Senior Contact Center Team Lead – 24/7 Operations

RecruitFirst Pte Ltd is seeking a Team Lead for its Contact Center division in Malaysia. The successful candidate will manage operational delivery for inbound and outbound processes, ensuring adherence to SLAs and KPIs.

With 5-8 years of experience in BPO or contact center operations, proficiency in C1-level English, and strong leadership skills, you’ll be responsible for guiding a team across various channels including voice, chat, and email.