Senior Contact Center Operations Engineer (Analytics)

A recruitment agency is seeking an experienced Industrial Operations Engineer based in Pretoria, South Africa. This role focuses on optimizing the contact center environment, driving change based on analytics, and ensuring efficient operations. Ideal candidates should possess over 3 years of experience in Call/Contact Centers and 2 years in management. Strong English skills and CRM experience, particularly with Salesforce, are essential. The position offers opportunities to enhance overall business efficacy and customer satisfaction.
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