Senior Consultant, Problem and Incident Management

Req Id:

At Bell, we innovate, explore, and stay close to what matters most by delivering world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play. We equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth.

Summary

Within the Bell Canada Business Market Enterprise segment, Managed Services supports customers with day‑two activities. The Operations Service Desk Problem/Incident Manager is accountable for providing proactive or reactive solutions for customer‑related problems. This role plays a key part in ensuring high levels of customer satisfaction and supporting the launch of new IP & value‑added services.

Key Responsibilities

• Implement solutions to improve the customer experience.
• Take proactive approaches to eliminate problematic trends.
• Produce and review post‑incident repor...