Senior Consultant for Client Experience

Drive impactful client experiences at Sun Life as a Senior Consultant in CX and Market Research. Transform complex data into actionable insights that matter.This role requires a seasoned professional with understanding of client experience metrics and a knack for storytelling. You will collaborate with business partners to identify strategies for enhancing client satisfaction and seamlessly track the effectiveness of implemented plans. Your contributions will focus on gathering insights through varied methodologies and building a client-obsessed culture.Key Responsibilities:
• Utilize client data to derive VOC insights
• Build strong relationships with business partners
• Translate findings into actionable strategies
• Develop and support client feedback programs
• Conduct market research studies exploring client behaviorsRequirements:
• University degree or equivalent expertise
• At least 7 years working with CX programs
• Strong analytics and narrative develop...