Senior Complaints & Inquiries Specialist (Calgary)

Position Title: Senior Complaints & Inquiries Specialist

Department: Complaints & Inquiries

Location: Calgary, Montreal, Toronto or Vancouver

Status: Permanent Full-Time (Hybrid)

Day in the life of

CIRO is a self‑regulatory organization committed to high regulatory standards, safeguarding investors and supporting the integrity of Canada’s capital markets. As a Senior Complaints & Inquiries Specialist you assist investors daily by responding efficiently to inquiries and acting as the initial contact for all public investor complaints. You communicate with other departments, provide written responses in plain English, assess complaints for regulatory significance, refer them when necessary, and identify emerging trends for management.

Core Responsibilities

• Act as the first point of contact for all public investor inquiries and complaints, including those related to dealer conduct, marketplace trading and CIRO’s Debt Informat...