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About the Job
The SAS Cloud Operations team is seeking a Senior Cloud Technical Lead to provide technical leadership for customer engagements running in our cloud environments. In a rapidly growing team, you will collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments. Responsibilities
Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers. Oversee and approve all changes for assigned customers. Consult with customers to understand their business and how SAS drives their outcomes. Deliver excellent customer service with a customer‑first and continuous improvement mindset. Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and managed customers. Contribute to customer success through close partnership wi...
The SAS Cloud Operations team is seeking a Senior Cloud Technical Lead to provide technical leadership for customer engagements running in our cloud environments. In a rapidly growing team, you will collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments. Responsibilities
Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers. Oversee and approve all changes for assigned customers. Consult with customers to understand their business and how SAS drives their outcomes. Deliver excellent customer service with a customer‑first and continuous improvement mindset. Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and managed customers. Contribute to customer success through close partnership wi...