Senior Cloud Reliability & Incident Optimization Lead

Sutherland Global is looking for a Problem Manager / Senior Project Manager based in Bogotá, Colombia, to lead high-impact operational initiatives aimed at reducing Mean Time to Mitigate and enhancing service stability. Candidates should have strong project management skills and experience working across various teams.

The role involves driving end-to-end operational improvements, managing detailed project plans, and leading cross-functional initiatives. The ideal candidate must operate effectively under pressure and deliver measurable improvements in service performance.