Found Description
Responsibilities
- Work with Product Owners, internal engineering team and Product Principals to operate various endpoint management tools, including:
- Windows Autopilot
- Intune
- Application control
- Scripting and automation
- Virtual Desktop Infrastructure
- Microsoft Graph API
- Co‑ordinate with Central ICT Infra teams to operate the on‑prem components of the above platforms.
- Perform change, release, incident, problem management processes.
- Ensure timely handling of requests and queries.
- Perform incident response and recovery by analysing the root cause and submission of RCA report.
- Drive improvement in operation effectiveness by implementing the monitoring and alerting tools.
- Document the requirement and specification to address the needs for all Public Service agencies.
- At least 10 years experie...
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