How you will provide meaningful contributions:
Key Responsibilities
Diagnose and resolve client-reported issues related to software, hardware or network problems Take ownership of issues and investigate them to resolution. Ensures proper escalation and response to customer issues team both to the customer directly and to other departments within InvestCloud Adheres to, follows, recommends, updates and mentors junior staff members on standardized IT processes Focus on security practices and data segregation Ensure escalated issues are resolved in a timely and efficient manner Ensure daily scheduled activities are completed on time and with high a degree of accuracy Ability to digest changes and come up with readiness assessment Communicate clear requirements to escalation point when needed. Ensure leverage of knowledge base and formal postmortems to continuously...