Senior Client Service Manager Role

Join TOPPAN Packaging Americas as a Senior Client Service Manager, focusing on exceptional client partnerships and strategic service improvements. Drive process enhancements and team mentorship.
As a Senior Client Service Manager, your responsibilities encompass managing client expectations while mentoring a dedicated service team. Your expertise in service delivery will be crucial in analyzing performance and implementing strategic growth initiatives. This position emphasizes continuous improvement and communication, ensuring that client relationships are optimized for future growth.
Key Responsibilities:
• Manage comprehensive client interactions and expectations
• Conduct performance analysis and strategic reviews
• Lead and develop a client service team between 5-20 members
• Explore upselling opportunities within client accounts
• Maintain high levels of account profitability and WIP management
Requirements:
• Minimum 5 years of client service management...