Senior Client Service Manager Role

Join Scotiabank as a Senior Client Service Manager in Mississauga, Ontario, leading a high-performing team to ensure exceptional client service and operational excellence. This role is crucial in maintaining strong client relationships.
In this position, you will oversee a Client Service team focused on Corporate and Commercial banking. The Manager will ensure that service delivery aligns with regulatory requirements and internal standards while enhancing client satisfaction. Your comprehensive understanding of compliance and financial services will be key to success.
Key Responsibilities:
• Champion a customer-focused culture across the team
• Handle escalated inquiries and resolve issues promptly
• Ensure team adherence to operational commitments
• Mentor employees to meet performance goals
• Manage projects focusing on client service enhancement
Requirements:
• At least three years in financial services
• Two years in a leadership capacity
• Strong c...