Found Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Your leaders will inspire and help you reach your potential and soar to new heights.
Responsibilities
- Manage escalations and resolve client problems to the highest standard while aligning with Client for Life Principles.
- Respond to inquiries and support the RCM case pool, ensuring First Call Resolution.
- Collaborate with internal stakeholders (CCC Tier‑2, Business Development, Client Advocacy, Service Recovery, Ombudsman, etc.) to provide long‑term solutions to client issues.
- Provide coaching and guidance to CCRs and RCMs to eliminate knowledge gaps.
- Identify opportunities for process improvement, log them as CI or Knowledge Enhancement requests, and report trends to support business practices.
- Maintain open communication with clients concerning case status and analytics.