Senior Call Centre AI Engineer

Qualifications

• 5+ years of software or AI engineering experience, with at least 2 years focused on conversational AI or contact centre technology.
• Proven track record of designing and deploying voice AI or chatbot systems in production at scale.
• Deep expertise in Python and relevant AI/ML libraries (LangChain, LlamaIndex, Hugging Face, OpenAI/Claude SDKs).
• Hands‑on experience with voice/telephony — 3CX, SIP predictive dialling, and voice AI such as ElevenLabs.
• Strong understanding of LLM architectures, prompt engineering, RAG patterns, and LLM evaluation methodologies.
• Experience integrating AI systems with enterprise platforms via REST APIs, webhooks, and event‑driven messaging.
• Solid grasp of telephony protocols (SIP, RTP, WebRTC) and voice network fundamentals.
• Proficiency in SQL and PostgreSQL; working knowledge of Docker and Node.js / TypeScript.
• Strong communication skills with t...