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Senior Business Systems Analyst

Zendesk

xico, veracruz, Mexico Full-time June 21, 2026

Found Description

**Who we're looking for**:
We are looking for a dynamic Senior Gainsight Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment.
This individual will partner closely with our Go-To-Market Operations and Customer Success teams and lead key initiatives for the organization from discovery to implementation.
To succeed in this role, you should be a hard-working and experienced analyst with a strong Gainsight background and a proven track record of successfully implementing SaaS solutions.
**What you'll be doing**:
- Work closely with the Customer Success team and lead requirements gathering, solution design, and implementation of major projects on the Gainsight platform integrated with Salesforce.
- Support projects to migrate customer records from legacy customer success tools to our Gainsight instance.
- Use a combination of standard functionality and custom development to solve business problems.
- Ensure accurate testi...

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