Found Description
About the Role
This role is ideal for someone strong in process documentation, stakeholder engagement, and continuous improvement, with experience in shared services or BPO environments
What You’ll
- DoProcess Documentation & Mapping
- Process Improvement
- Shared Services Transition
- Stakeholder Management
- Continuous Improveme
What We’re Looking
- For 5+ years in: Business Analysis, Process Improvement / Operational Excellence, Shared Services / BPO / GBS environments
- Strong experience in process documentation and mapping
- Exposure to regional or multi-country operations is a plus
- Process Mapping (Visio, Lucidchart, or similar)
- SOP Development
- Gap Analysis
- Stakeholder Management
- Workshop Facilitation
- Continuous Improvement mindset
- Tools: Microsoft Visio, Excel, PowerPoin...