Lead collaborative sessions and partner with business and technical teams to gather, analyze, and review requirements for system changes, process improvements, and project delivery, while advocating for a strong customer experience.
Create project artifacts to communicate updates and document findings and analysis, such as business and technical requirements, gap analyses, scope matrices, use cases, sequence diagrams, future-state proposals, and UAT plans.
Work closely with the development and project teams during delivery to implement requirements, capture defects, prioritize work, and guide QA testing so test cases align with requirements and user stories.
Deliver training and ongoing change management support before and after implementation of services, products, or processes.
Promote a high-performance, inclusive work environment.
Actively pursue effective...
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