Senior Business Analyst - Omni-Channel at Datonomy Solutions

Overview

We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments. The successful candidate will play a key role in enabling end-to-end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions.

Responsibilities

• Omni-Channel Commerce Delivery
  • Analyse, design, and optimise end-to-end customer journeys across:
  • E-commerce (web)
  • Mobile applications
  • In-store (POS and retail systems)
  • Support initiatives such as:
    • Click & Collect
    • Returns & exchanges across channels
    • Stock visibility and fulfilment optimisation
    • Loyalty and promotions integration
• Business Analysis & Requiremen...