Found Description
Leads the analysis, design, and continuous improvement of business processes leveraging the ServiceNow platform, aligning technology capabilities with strategic business objectives. Engages with cross-functional stakeholders to elicit, analyze, and translate complex business requirements into scalable, high-quality solutions. Drives process optimization through detailed as-is/to-be analysis, gap assessments, and implementation of industry and ServiceNow best practices, including ITIL-aligned processes. (), ()
Serves as the primary liaison between business stakeholders and technical delivery teams, ensuring requirements are clearly defined, documented, and prioritized. Develops comprehensive artifacts including business requirements, functional specifications, process flows, and user stories with well-defined acceptance criteria. Collaborates closely with developers, architects, and product owners to support solution design, ensure alignment with requirements, and...