Senior Billing Analyst (La Esperanza)

Senior Billing Analyst

A Senior Billing Analyst will manage billing support, triage financial system incidents, and drive operational accuracy across invoicing, credit memos, refunds, and accounts receivable workflows within a large‑scale SaaS platform.

Responsibilities

• Manage billing support requests, financial system inquiries, and operational issues across finance‑related platforms.
• Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams.
• Perform root cause analysis to identify and resolve underlying system, data, and process issues.
• Execute data corrections and operational fixes using internal tools and systems when required.
• Support incident and event management activities, including troubleshooting and resolution of production issues.
• Partner with Finance and Accounting teams to support month‑end close activities, reconc...