Found Description
Overview
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
What You’ll Do
- Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms.
- Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams.
- Perform root cause analysis to identify and resolve underlying system, data, and process issues.
- Execute data corrections and operational fixes using internal tools and systems when required.
- Support incident and event management activities, including troubleshooting and resolution of production issues.
- Partner with Finance and Accounting teams to su...
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