Senior Bilingual Analyst for Scotiabank

Enhance your career as a Bilingual Senior Analyst at Scotiabank in Scarborough. This hybrid role focuses on resolving client inquiries while demonstrating strong analytical and communication skills.
In the role of Bilingual Senior Analyst, you will support corporate, commercial, and small business clients through inbound calls. You will ensure first call resolution, provide prompt solutions, and effectively communicate with internal partners. Your expertise in analytical problem-solving will help create a positive customer experience.
Key Responsibilities:
• Support client inquiries via inbound call channel
• Ensure adherence to first call resolution practices
• Communicate effectively with internal teams
• Document and share best practices and troubleshooting techniques
• Champion a high-performance inclusive environment
Requirements:
• French bilingualism is required
• Strong analytical and problem-solving skills
• Experience with TSYS, AS400, and Cen...