Found Description
- You will use engineering with a strong backend foundation and modern AI tooling to build solutions that make our customers experience smoother and our Customer Service operation smarter
- Help us build and grow the AI-powered chatbot and voicebot solutions that power self-service for our customers. This is the heart of what our team does today, and where you will make an immediate impact
- You’ll also have a chance to contribute to the wider set of Customer Service initiatives we work on: proactive features that anticipate customer needs, automation of trip-related flows, and other projects that improve the experience at scale
- Proactive Customer Experience:
- Build features that anticipate customer needs and remove friction before questions arise
- Make critical information (e.g. flight details, trip changes, add-on excursions) clear, timely, and accessible across app, web, and communication channels
- Design systems that re...
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