Senior Backend Developer – Contact Center

Responsibilities

• Design and develop high-quality backend solutions that are scalable, maintainable, and aligned with company standards.
• Build and evolve backend APIs and services for Contact Center Orchestration & Routing, Agent and Supervisor products.
• Implement backend capabilities that support real-time operational use cases, agent productivity, supervision, workflow orchestration, and decision-making.
• Drive backend architecture and engineering best practices across the team.
• Optimize system performance, scalability, reliability, and operational efficiency.
• Collaborate closely with Product, frontend, platform, and other backend teams to define requirements, shape technical solutions, and deliver robust product capabilities.
• Design and maintain clean service boundaries, data models, and integration patterns.
• Troubleshoot, debug, and improve existing backend systems and services.
• Revi...