Senior AWS Support Manager Opportunity

Take charge of AWS Technical Support as a Senior Manager at Ingram Micro in Mississauga, ON. This hybrid role involves leading teams while driving AI-based support innovations.

Ingram Micro is hiring a Senior Manager to enhance AWS technical support. You'll manage a team dedicated to customer success and spearhead the implementation of AI tools for efficient service delivery. This position emphasizes the importance of data-driven strategies in understanding and improving customer interactions.

Key Responsibilities: • Oversee team performance and professional development • Drive AI capabilities for customer support solutions • Ensure continuous improvement in customer experience • Optimize AWS service workflows and troubleshoot escalations • Build and maintain a Knowledge-Centered Service (KCS) framework

Requirements: • Bachelor's degree in relevant technical fields • 10+ years of technical support or IT experience • Experience in leading technical teams (5-7 ...