Senior Associate Manager, Operations & Escalations

Nadi Tech in Kuala Lumpur is seeking a dedicated operations manager to lead complex BPO escalations and enhance operational effectiveness. The role involves cross-departmental collaboration, ensuring SLA governance, and conducting thorough data analysis.

The ideal candidate possesses 2 to 4 years of experience in operations or logistics and has strong skills in stakeholder management and data insights. Benefits include medical coverage, lifestyle allowances, and mobile reimbursement.