Found Description
Job Details
- Full-time
- Legal Entity: Continental Global Business Services Manila, Inc. (2008)
- Working Time: Full Time
Job Description
The Consultant ERP Application Management is responsible for ensuring a stable, efficient, and SLA‑compliant operation of the SAP application landscape. The role covers IT Service Management, Provider Management, and Application Operations & Improvement.
IT Service Management
- Monitoring and ensuring compliance with Service Level Agreements (SLAs) within the SAP application environment
- Execute and support Incident, Problem, and Change Management processes
- Analyze service performance (KPIs, ticket trends, resolution times) and drive improvements
- Ensuring stable and efficient application operations
Application Operations & Continuous Improvement
- Enhancing and further developing support and operational conce...
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