Senior associate-infrastructure- l2

Job Description

Job Title: LEAD

Department: GTI

Reports To: Site Lead - IT

Role Purpose (overall high level summary of the role)

Provide the required support to the Site Lead in the overall management & ensuring seamless operation and support to the customers. To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction Efficient problem resolution and maximize the system availability. Review the frequently faced system problems and work on the improvements Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs. Strictly adhere to the set procedures and follow the guidelines. Provide IT Management Team with needed reports for analysis and decision‑making. On Call 24x7

Principal Accountabilities: Security and Compliance / Business Integrity Strictly adhere to the set procedures and follow the guidelines and fully awar...