Senior Associate-Infrastructure- L2

Job Description

Job Title: LEAD

Department: GTI

Reports To: Site Lead - IT

Role Purpose (overall high level summary of the role)

• Provide the required support to the Site Lead in the overall management & ensuring seamless operation and support to the customers.
• To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction
• Efficient problem resolution and maximize the system availability.
• Review the frequently faced system problems and work on the improvements
• Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
• Strictly adhere to the set procedures and follow the guidelines. Provide IT Management Team with needed reports for analysis and decision‑making.
• On Call 24x7

Principal Accountabilities: ...