Senior Associate, Endpoint Engineer

Modern Endpoint Engineer

The Modern Endpoint Engineer is a member of the End User Productivity (EUP) - Endpoint team. The EUP team is a global team responsible for the management and delivery of client solutions that address current and future business needs.

Responsibilities

• Lead continuous improvement initiatives for Modern Endpoint Management solutions and drive process, system, and product enhancements.
• Design and build modern endpoint solutions (Windows, iOS, macOS) for SCJ application and infrastructure owners, including device management.
• Stay current with industry trends and collaborate with Service Owners to maintain expertise across the endpoint ecosystem (hardware, OS, apps, security).
• Ensure MSP compliance with standards and SLAs/XLAs, act as escalation point, and monitor performance metrics.
• Partner with Service Owners to innovate solutions, define priorities, and ensure adherence to infrastruc...