Senior Associate Director, AI-Driven Data Quality

HSBC seeks an experienced AI-led Data-Quality & Knowledge Management Senior Associate Director to lead strategy and execution across service management data domains including CMDB, incidents, changes, and knowledge articles. You will partner with ServiceNow, ITSM, and AI teams to enhance data accuracy, completeness, and governance, enabling improved operational decisions.

You will drive data stewardship workflows, support context engineering for GenAI responses, and establish monitoring