Senior Application Support Specialist

Senior Application Support (SQL, AWS, L2-L3)

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Skills and Experience

• 8 to 10 years of work experience in relational databases (preferably Microsoft SQL Server, Snowflake is a plus) Experience with incident and problem management
• Good understanding or have gained experience ...