Found Description
Join TELUS Health as a Senior Application Support Analyst, where you'll tackle complex client questions in a flexible work environment. Leverage your technical acumen and customer service skills to foster exceptional client experiences.
In this key role, you'll own the entire process of resolving technical and service inquiries, acting as a vital link between clients and internal teams. With at least three years of experience, you will utilize your problem-solving skills to meet SLAs while mentoring junior staff and contributing to software testing and improvement projects. Your analytical prowess will be essential in making process recommendations based on client feedback.
Key Responsibilities:
• Manage and resolve client inquiries through diverse communication channels
• Develop test cases and assess software modifications
• Research and analyze problems to provide solutions
• Prioritize and manage multiple client requests simultaneously
• Document processes and ...
In this key role, you'll own the entire process of resolving technical and service inquiries, acting as a vital link between clients and internal teams. With at least three years of experience, you will utilize your problem-solving skills to meet SLAs while mentoring junior staff and contributing to software testing and improvement projects. Your analytical prowess will be essential in making process recommendations based on client feedback.
Key Responsibilities:
• Manage and resolve client inquiries through diverse communication channels
• Develop test cases and assess software modifications
• Research and analyze problems to provide solutions
• Prioritize and manage multiple client requests simultaneously
• Document processes and ...
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