Senior Application Support Analyst

Job Title: Senior Application Support Analyst

Location: Toronto, ON (4x onsite a week)

Employment Type: Contract

Pay Rate: CAD$50/HR INC

Interview Type: Face 2 Face (Onsite Interview Only)

Job Description

• Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction.
• Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business.
• Perform system health check, monitoring, alerting, and corresponding action as required.
• Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
• Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues...