Senior Application Support Analyst: Complex Issues Solver

MicroSourcing is looking for a Senior Application Support Analyst to join our Manila team. Your role involves managing complex escalated cases, showcasing your troubleshooting skills, and collaborating cross-functionally with Product and Engineering.

You will also mentor junior analysts, drive service improvements, and protect service quality through structured case management. If you enjoy solving intricate technical problems and delivering significant customer outcomes, this role is for you.