Senior Application Support Analyst at Citi

Elevate application performance as a Senior Analyst in Application Support with Citi. This role focuses on enhancing user satisfaction through technical support and operational integrity.
As an Assistant Vice President, you'll oversee application stability, promptly address user issues, and identify opportunities for improvements. You will collaborate closely with development and production teams to prioritize fixes while ensuring compliance with governance standards.
Key Responsibilities:
• Oversee daily support and monitor application performance
• Conduct risk assessments for any production issues
• Develop and maintain application contingency plans
• Collaborate on troubleshooting and enhancing applications
• Lead post-implementation reviews for successful outcomes
Requirements:
• 5-8 years of experience in application support
• Proven skills with problem management tools
• Strong written and verbal communication skills
• Ability to work independ...