Senior Analytics Team Lead — Insights & Optimization

TDCX Malaysia is seeking a skilled Analytics/Reporting professional to turn data into actionable insights for our call center operations. You’ll own reporting cycles, develop dashboards, and deliver clear narratives that drive performance and continuous improvement.

Join a global BPO leader and collaborate with cross-functional teams to optimise staffing, profitability, and customer experience using Tableau, Power BI, and advanced analytics tools, while ensuring accuracy and timeliness.