Senior Analyst, Quality Assurance and Knowledge Management

Quality Management

An Anti Fraud Quality Management Sr. Analyst is responsible for independently assessing the accuracy, consistency, and compliance of fraud investigation activities to ensure effective risk mitigation, regulatory adherence, and customer protection. The role focuses on evaluating fraud case handling against established policies, procedures, and regulatory requirements; identifying quality gaps, control weaknesses, and emerging fraud risks; and translating quality insights into actionable feedback and process improvements.

Nature of Work

• Performs Quality Assurance evaluations, according to the required monthly targets, agreed case sampling, documented and published policies and procedures.
• Lead team discussions on process calibrations and alignment.
• Capable of understanding complex processes/systems and putting them into documented work instructions and/or procedures.
• Ensures proper cascade of the new...