Senior Analyst, Property Management

Responsibilities

• Triage document requests to the appropriate teams within Property Management.
• Assess and resolve landlord inquiries within established service level agreements (SLAs).
• Collaborate with Operations, Legal, Finance, and Commercial teams and, where applicable, with external vendors to support end-to-end land operations and/or property payment processes.
• Create and manage documents for landowner interactions and triage to the appropriate internal teams.
• Intake and resolve low to medium complexity property owner relations concerns that do not require escalation or approval from key internal stakeholders, and route higher complexity issues to the correct internal teams.
• Identify opportunities for improvements in processes and partner with management to build efficiencies and redefine process documents.
• Support vendor performance management, where applicable, to drive standardized, efficie...