Senior Analyst, IT Service Management Governance (Toronto)

Senior Analyst, IT Service Management Governance Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Key Responsibilities

Design and build and update ITSM Governance Model Create and maintain governance documentation Process and governance analysis Work with business stakeholders, platform team and representatives from CIO areas to identify and document process and governance improvements Work with various teams including reporting, risk, software development, operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority Process Ownership/Continuous improvement Leadership People and non-people leadership skills Reporting & Analytics design KPIs, Metrics Project work / leadership Support the department initiatives during development and execution, involving stakeholders (e.g., risk, legal, audit) as required Community engagement...