Senior Analyst, IT Service Management Governance (Toronto)

Senior Analyst, IT Service Management Governance

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Key Responsibilities

• Design and build and update ITSM Governance Model
• Create and maintain governance documentation
• Process and governance analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process and governance improvements
• Work with various teams including reporting, risk, software development, operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• Leadership
• People and non-people leadership skills
• Reporting & Analytics design
• KPIs, Metrics
• Project work / leadership
• Support the departme...