Senior Analyst in NBCUniversal IT Support

Explore a rewarding role as a Senior Analyst in NBCUniversal's Enterprise IT Operations. This hybrid position is your opportunity to deliver exceptional technical support and operational processes.
As a key part of the team reporting to the Sr. Manager of Hub Sites, you will focus on providing advanced user support and managing key operational tasks using various IT tools. The ideal candidate will possess strong technical expertise and a customer-centric approach to continuously improve service and support operations.
Key Responsibilities:
• Deliver advanced deskside support to address technical issues
• Provision necessary IT resources and user accounts
• Administer tasks across IT platforms effectively
• Document all procedures and maintain task accuracy
• Oversee the technical aspects of onboarding and transitions
Requirements:
• Proven IT support experience with strong troubleshooting skills
• Familiarity with Active Directory and Microsoft 365
• St...