Senior Analyst in ITSM Governance

Drive IT Service Management at Scotiabank as a Senior Analyst focused on governance in Toronto, Ontario. Collaborate across teams to ensure compliance and enhance governance practices.

This critical role empowers you to oversee one or more ITSM governance areas, aligning processes with Scotiabank standards and expectations. You will analyze governance processes, lead improvement initiatives, and foster a culture of continuous improvement and transparency.

Key Responsibilities: • Design, build, and update the ITSM Governance Model • Create governance documentation and analysis reports • Collaborate with various stakeholders to identify improvements • Support departmental initiatives with project leadership • Enhance community outreach and engagement efforts

Requirements: • Fluency in English and Spanish is an asset • Experience in software development or technical operations • Understanding of ITSM frameworks like ITIL • Familiarity with Agile and SRE methodol...