Senior Analyst - Freshservice (ITSM/ITAM)

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Location: Bayan Baru, MY

Job ID: 14207

About our group:

Seagate Engineering IT (EIT) is a globally optimized and cost-efficient team responsible for requirements gathering, development, QA, and support of business‑critical enterprise applications — including Windchill PLM, JIRA, Freshworks, TPM (Technology and Portfolio Management), and CAS (Environmental Compliance System). These applications enable Seagate to develop cutting‑edge products, promote component reuse and cost savings, accelerate time‑to‑market, and ensure robust quality tracking and 8D processes.

About the role - you will:

Own Freshservice (ITSM/ITAM) administration and improvement, focusing on automation, integrations, analytics, and CMDB quality. Partner with IT, security, and business teams to extend Freshservice via APIs/webhooks/orchestration, integrate enterprise systems, support migrations, and...