Senior Analyst for ITSM Governance

Elevate your career as a Senior Analyst in IT Service Management Governance at Scotiabank, located in Toronto, Ontario. Focus on designing and updating the ITSM Governance Model while collaborating with key stakeholders.

In this senior role, your expertise in ITSM disciplines will be vital for improving processes and governance. You'll work with teams across reporting, risk, and operations to ensure both technical and business needs are prioritized. Possessing strong leadership skills and a collaborative spirit, you will enhance stakeholder engagement and champion an inclusive ITSM culture within Scotiabank.

Key Responsibilities: • Design and implement ITSM Governance Model • Maintain and create core governance documentation • Collaborate with business stakeholders for process improvements • Lead initiatives involving risk, legal, and audit teams • Foster community engagement and outreach efforts

Requirements: • Strong background in ITSM and ITIL frameworks •...